Returns & Refunds policy

At Cocoroco, we want you to feel happy with your purchase. If for any reason you’re not satisfied with your order, here’s how our refund policy works:

1. Right of Withdrawal

You have the right to cancel your purchase within 30 calendar days of receiving the product, without having to provide any reason.

2. Conditions for a Refund

To be eligible for a return and refund, the following conditions must be met:

• The product must have been purchased within the last 30 days.

• It must be unused and in perfect condition.

• It must be returned in its original packaging, including tags and accessories if applicable.

• It must not be a personalized product.

3. Non-refundable Items

• Personalized or custom-made products.

• Discounted or promotional items.

• Items showing signs of use or damage due to mishandling.

4. How to Request a Refund

Send an email to: camilac.cocoroco@gmail.com with your order number and reason for the return.

• Once the request is approved, you’ll receive instructions for returning the item.

• Return shipping costs are the responsibility of the customer (unless the mistake was ours).

5. Refund Process

• Once we receive and inspect the product, we will notify you by email whether your refund has been approved.

• If approved, the refund will be processed within 30 days using the same payment method used in the purchase.

• No additional fees will be applied.

6. Damaged or Incorrect Items

If you receive a defective item or a different product than what you ordered, please contact us within 5 business days of receiving it. We will cover the return and replacement shipping costs.

Thank you for trusting Cocoroco. We put love and care into everything we make, because your satisfaction is part of our purpose.